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Terms and Conditions

Maid in Perth Cleaning Services Terms and Conditions

The terms and conditions, written in this page account for the comprehensive service agreement between Maid in Perth as the cleaning service provider and you as the client.

Please review this agreement thoroughly. The use of our service implicates that you read and accepted the terms and conditions provided.

  1. Cleaning Services to be provided

1.1 In compliance with the terms of this agreement, Maid in Perth agrees to render cleaning services to the client in the address specified by the client upon booking of the appointment.

1.2 The services that will be provided are according to the cleaning requirements specified and agreed with the client upon booking.

1.3 Maid in Perth will produce employees at the required number needed to execute the specified requirements of the service at a time and date specified and agreed between Maid in Perth and its clients.

1.4 Maid in Perth guarantees to provide top notch cleaning service quality professionally and in a timely manner.

  1. Extra Services and Requirement Alterations

2.1 Any changes to the service requirements must be informed and agreed with Maid in Perth prior to the specified appointment date and time.

2.2 In the event that the client would want to have additional services or alterations to the agreed service, the Client should have Maid in Perth informed through a telephone call. Moreover, Maid in Perth has full discretion whether or not to agree on the additional requirements. And the client should not make the request directly to the cleaner. Since the cleaner does not have full authority in accepting the additional demands.

  1. Client representation and warranties

You as the Client represents and warrants that:

3.1 The cleaner/cleaners will be provided with a safe working environment upon execution of the service.

3.2 The cleaner will be given full access to the areas of the premises that need the service

3.3 The cleaner will be supported with all the necessary resources including but not limited to hot and cold-water supply, electric outlets, and rubbish trays and bins. As needed by the cleaner to perform the cleaning tasks.

3.4 The cleaner has permission to use cleaning tools and equipment as well as any materials provided by the Clients when needed upon the execution of service.

3.5 Tools and equipment whenever provided by the client are safe, in full working order, and has not been tampered with.

3.6 Maid in Perth will be informed before the start of the service about any dangers, slippery surfaces, safety hazards, hardened dirt, grease or grimes in the area where the service should be provided.

3.7 The cleaner will be provided necessary assistance especially in working with heavy items

3.8 Valuable items such as cash, jewellery, works of art, antiques, items of sentimental value and even fragile items should either be removed, noted to the cleaner before the service is started.

  1. Health and Safety Hazards

Aside from the warranties and responsibilities enlisted in the above section, you as the Client acknowledges and agrees to:

4.1 The cleaner will be given an opportunity to assess the job’s safety and health risks before the start of the execution of the service;

4.2 The cleaner may refuse the use of any materials or cleaning equipment before or during the service in their full discretion especially if their own judgement tells them that the use of such material or equipment will put risk into health and safety.

4.3 The cleaner may refuse to continue the job before or during the execution of the service, if the execution of the service itself, as subject to the judgement of the cleaner would prove to a health and safety hazard.

  1. Cleaner Engagement

5.1 You as the client acknowledges Maid in Perth’s investment in recruitment, selection and training of its cleaners. Unless the Client can present any written agreement between Maid in Perth and the client, there should be no engagement, direct employment, or contract binding with any of our cleaners during or for a period of 12 months after the end of the cleaning appointment or service.

5.2 You as the Client acknowledges that breaching this part of the terms and conditions will cause loss and damage to Maid in Perth.

  1. Job Pricing and Quotes

6.1 The actual net payment of the Client may be calculated on:

6.1a) the distance of the location where the service is supposed to be rendered

6.1b) the total working hours of the cleaner

6.2 Any quoted price by Maid in Perth is merely an estimate basing mainly on our experience in the trade. Without site check-up and relies mainly on the information given by the customer. The validity of the quote only runs up until the period of 30 days from the date it was given.

6.3 If found out after we begin the service that the service actual cost exceeds the quote provided by Maid in Perth, we will immediately inform the Client and You as the Client and Maid in Perth should come to an agreement regarding the increased fee to complete the Service.

6.4 Maid in Perth should be informed by the client when any of the cleaning service needed is intended for ‘End of Lease’ during the acquisition of the quote.

  1. Booking Appointments

7.1 Bookings can be done by the Client through a phone call, email, text, Maid in Perth website, or walk-in.

7.2 Maid in Perth will give quotations during booking (quotes are still subject to site-check up as implicated in the clauses above)

7.3 Client should agree in providing Maid in Perth with their valid credit card information during the time of booking.

7.4 Maid in Perth has full discretion not to accept a booking for valid reasons.

  1. Payment Terms

8.1 You as the Client understands that Maid in Perth’s credit terms is strictly cash on delivery. Hence, The Client should pay the price quoted by Maid in Perth in full and in cash after we provide the service.

  1. GST

9.1 All prices and quotations provided includes GST unless specified otherwise.

9.2 if GST applies to anything supplied to the Client during the service, the additional fee that is obligated for the Client to pay in respect to that supply should include the GST liability of Maid in Perth.

  1. Non-Appearance

10.1 If our Cleaner fails to show up at the premises of the Client within 1 hour of the scheduled appointment hence also failing to provide the needed service, Maid in Perth will give the Client either of the following

10.1a) Full Refund of Payments done by the Client; or

10.1b) Offer a reschedule of the appointment subject to the Client’s agreement

  1. Complaints and Service Guarantee

11.1 If Maid in Perth’s cleaner fails to meet the Client’s expectation hence resulting to the Client’s dissatisfaction of the overall service, the Client should notify Maid in Perth within a period of 3 days after the completion of the Service. Maid in Perth aims to provide quality service to all of its Clients and we will be happy to give you as the Client a complimentary re-visit to fix the problem. Or if this will not clinch your dissatisfaction then we will be obliged to give you a full refund.

  1. Limitations and Exclusions

12.1 The validity of the service guarantee in the above clause is subject to notifying Maid in Perth 3 days after the provision of the required service. And is also subject to the following reasons:

12.1a) There has been no construction or maintenance work done on the premises during or after the cleaning services.

12.1b) The premises were vacant during the provision of service and the rest of the days after until the submission of the complaint.

12.1c) There has been no damage in any way, whether acts of nature (i.e. weather conditions), accidents by a third-party property or pets and any kind of animals owned by the Client during or after the service provision.

12.1d) There has been no safety and health hazards or any contingent factors noted by Maid in Perth that has potential to affect the service quality.

12.1e) The cleaner was given the necessary resources need to achieve quality work (i.e. water supply, tools, equipment)

12.2 The only conditions and warranties that binds Main in Perth with respect of the state, quality or condition of the services given by Maid in Perth to Clients are those specified and imposed to be binding by statute (including the Trade Practices Act 1974).

12.3 To the extent permitted by Statute, the liability, if any Maid in Perth is, at Maid in Perth’s option, limited to and fully discharged by the revisit and reprovision of service. Maid in Perth should not be held responsible for:

12.3a) Breaching the terms of clause 3 hence resulting in the termination of service completion.

12.3b) Any damage due to defective cleaning materials and or equipment supplied by the Customer.

12.3c) Breaching the terms of clause 4 hence resulting in termination of the service completion.

12.3d) Any loss or damage due to events totally out of Maid in Perth’s control, such as incurred by the Client or any third party in result of the effects of a force majeure.

12.3e) Existing dirt, stain, damage or wear that proves to be permanents and irremovable.

12.3f) Any existing discolour of surfaces or fabric that is made visible after cleaning.

12.3g) Expenses of any key replacement or locksmith expenses unless keys were lost by Maid in Perth or the Cleaner.

12.4 Unless provided in this clause, all warranties and conditions implicated by state law in respect to conditions and quality of service which may apart from this clause be binding on Maid in Perth are excluded.

12.5   You as the Client understands that the outcome of any provided service may depend on various factors (including materials, equipment, time duration since premises was last cleaned, and the type of cleaning service required.) and that Maid in Perth does not give full guarantee that every service provided or cases will have ideal results.

12.6 Unless specified in this clause, Maid in Perth does not claim responsibility to any person for any damage or loss, incurred or otherwise suffered by that person in relation to the services and products given by Maid in Perth.

  1. Assurances

The Client assures Maid in Perth against:

13.1 All loses or liabilities due to the Client’s negligence to the terms of clause 3;

13.2 All legal expenses (on own client or full indemnity basis and on a solicitor, whichever is greater) and other costs incurred by Maid in Perth due to fulfillment of a demand, arbitration, action, or any other proceeding (includes mediation, out of court settlement, compromise or appeal and includes any action taken for the recovery of debt from the Client).

  1. Breakage, Damage, Accidents, and Theft

14.1 The Client is expected to inform Maid in Perth of any incidents where a breakage, accidents, damage and Theft occurring due to any act of the Cleaner within 24 hours of the completion of Service.

14.2 Unless permitted by law, damage or loss to specific valuable items listed in this clause excludes Maid in Perth from liability; the specific items are as follows: cash, jewellery, art, antiques, and items of sentimental value.

  1. Insurance

15.1 Maid in Perth has a Public and Employer’s liability insurance in place. This policy will cover damage caused by accidents where our cleaners are involved as they work representing Maid in Perth. But the provision of the benefits of the said insurance is subject to the condition that the Client submitted a complaint within 24 hours after the incident.

15.2 Insurance does not cover anything that may break down or defunct at any time such as: dishwasher, oven, washing machines, cookers, fridge, extractor fans, freezer, etc. The instability of equipment which the Client is aware of such as bathroom appliances or any fixtures. The Client is expected to inform Maid in Perth and or the cleaner about the appliances condition before the commencement of service.

  1. Cancellation Processes

16.1 Cancellation notices should be submitted to Maid in Perth at 24 hours prior to the appointment date and time.

16.2 When you as the Client provide such notice, Maid in Perth will first provide the option of reschedule if applicable to the reason of cancellation

16.3 A cancellation fee should be paid by you as the Client in the event that you fail to notify Maid in Perth 24 hours prior to your appointment. Cancellation fee should equal to 2 hours cleaning plus GST for administrative loss and cost.

  1. Non-Access to Premises Fee

17.1 If the Client fails to provide easy access to the cleaner or Maid in Perth, the client is liable to a cancellation fee which sums up to 2 hours of work plus GST for administrative and travel costs.

  1. Termination

18.1 This agreement can be terminated by the Client after providing at least 24 hours’ notice prior to the appointment time.

18.2 Maid in Perth may terminate this agreement by notifying the Client 24 hours prior to the agreed time of appointment.

18.3 Maid in Perth may terminate this agreement immediately if the Client breaches this agreement, and if Maid in Perth sees no remedies to the breach.

  1. Maid in Perth Privacy Policy

19.1 Maid in Perth will be collecting personal information from the Client, but only those that can be used for Service Execution purposes and you as the Client agrees to this. Maid in Perth also agrees and guarantees the protection of such information and commits not to share it with any third party not directly involved in the cleaning service (unless specifically required by law)

19.2 Your information will be stored on a secure database and can only be shared or accessed by Maid in Perth personnel.